The call you couldn't take.
Dana runs Redgum Plumbing. She's under a house in Northcote when a new customer calls, and the call rings out. Normally that customer phones the next plumber on the list. Today HiveThread texts them back before they can.
See HiveThread in action.
One busy day at a small plumbing business, told through the screens your team would actually use. A missed call becomes a booked job, a five-star review and a full inbox that never loses a customer.
Two minutes, no signup, no sales call. The screens below are recreations of the real HiveThread interface, with example customers.
The customer texts back instead of calling someone else.
Jess replies to the auto-text, and the conversation lands in the shared inbox next to every Instagram DM, Messenger chat and website enquiry. Anyone on the team can see it. Nothing lives on one person's phone.
Inbox + New
JC
Jess Carter
SMS · missed call
Hi, my hot water system is leaking…
now
TN
Tara Nguyen
Instagram
Do you do bathroom renos?
22m
RB
Riverside Cafe
Messenger
Grease trap is due for a service
1h
JC
Jess Carter
Jess · 9:03 am
Hi, my hot water system is leaking from the bottom. Can someone take a look this week?Write a reply…
SendA reply is drafted before Dana finishes reading.
HiveThread has already read Redgum's website and FAQs, so the draft sounds like the business and knows what it offers. Dana checks it on her phone, tweaks one word and sends. Every reply is approved by a person. Nothing sends itself.
Hi, my hot water system is leaking from the bottom. Can someone take a look this week?
AI suggested replyTrained on your website & FAQs
Hi Jess, sorry about the leak! We can have Marco out today between 2 and 4 pm, or tomorrow morning. Does either time suit?
Use suggestionEditYou approve every reply before it sends
Booked without leaving the chat.
Jess picks 2 pm, and Dana books it straight from the conversation. The confirmation text goes out on the spot, and a reminder would follow the day before if the job were further out. Your team does the booking, so the calendar only ever holds real jobs.
The team covers it, without a single forwarded screenshot.
Dana assigns the conversation to Marco and leaves him a private note that Jess never sees. Marco introduces himself from the same thread. Everyone can see who replied, so nobody answers twice and nothing falls through.
JC
Jess Carter
SMS · missed call
Internal note · only your team sees this
@Marco 2 pm hot water leak at Jess's place. Grab a valve kit from the van, sounds like the relief valve.
MMarco is typing
Hi Jess, Marco here. I'm on Redgum's afternoon run and I'll be at yours for 2. If the leak gets worse before then, text me a photo.
Write a reply…
SendJob done. Ask while they're happy.
The leak is fixed by mid-afternoon. A review request goes out while the good impression is fresh, and when the stars land, the review shows up in the same inbox so the team can reply without hunting through Google.
One text to the regulars before knock-off.
Spring is coming and hot water services are Redgum's bread and butter. Dana sends one broadcast to customers who opted in to offers. It goes out as a normal text from the business number, and every reply lands back in the shared inbox as its own conversation.
New broadcastPro
ToOpted in to offers · 61 customers
Redgum Plumbing: we're booking spring hot water services now. Reply YES and we'll sort out a time that suits. Reply STOP to opt out.
Sends only to customers who opted in. Replies come back to your inbox.Send broadcast
Next up: get paid in the same thread.
Take payments by text is coming soon on Business and Pro. Send a secure payment link in the conversation, and the job that started with a missed call ends with the invoice settled, all in one thread.
Coming soon
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That whole day costs less than one lost job.
Flat pricing, unlimited team members, cancel anytime. Live in minutes with a number for your business. Available in Australia, the US and Canada.
Rather see it for your kind of business? Browse industries or talk to us.