Everything in one place. Built for the way local businesses really work.
A complete feature breakdown — every channel, every compose tool, every AI capability, every analytics view.
One unified inbox
Facebook Messenger, Instagram DMs, SMS, and your website chat widget all land in one shared inbox. Tag conversations, assign them to the right person, archive when done. Internal notes let your team coordinate without ever leaving the thread.
Search across every conversation and message you've ever had — by contact, channel, content, or date range. The same conversation history is visible to everyone on your team in real time.
Compose smarter, not harder
Templates with categories let your team start every reply from a known-good baseline. Auto-responders cover out-of-hours, business-hours-aware. Schedule any message to send at a future time — perfect for booking confirmations or follow-ups.
Optimistic UI means your reply appears instantly while it sends in the background. Failed-message retry banners surface anything that didn't go through. Status icons show every message's delivery state at a glance.
AI that sounds like you
HiveThread suggests responses to every inbound message based on your knowledge base. Drop in your FAQ, scrape your website, or upload documents — the AI uses what you've taught it to draft replies that match your voice. Take the suggestion as-is, edit it, or dismiss.
Auto-reply mode goes one step further: when the AI's confidence is above your chosen threshold, it sends the response automatically. Each auto-reply is just an SMS or DM under the hood — counted against your monthly cap, never silent.
Reviews in the same inbox
Connect your Google Business Profile and Facebook Page once, and every new review lands alongside your conversations. Sort by rating, replied/unreplied status, or platform. AI suggests responses for the unreplied ones, drawing on your knowledge base for context.
Send review requests after a closed conversation — a one-click SMS with your Google or Facebook review link. Click-tracked through a redirect, so you can see which requests turned into actual reviews.
Contacts that actually behave like a CRM
Tag contacts, attach custom fields, import from CSV, export to CSV. Merge duplicates with a single click — pick which contact to keep and HiveThread re-points every conversation, message, and note to the surviving record.
The contact panel in every conversation shows the full history: every message sent, every conversation closed, every note left. Click through to a dedicated contact page for a longer view.
Analytics worth looking at
Summary cards for total conversations, total messages, average first-response time, and average resolution time — each with percent change vs the previous period. Volume chart by channel and day. Response time and team activity views (BUSINESS+).
Per-agent analytics on PRO show messages sent, conversations closed, and average response time per team member — useful for performance reviews and coaching.
Team that actually shares the load
Invite team members by email. Assign conversations to the right person. Three roles — Owner, Admin, Agent — each with sensible permissions. Archived audit log retention scales with your tier (30/90/365 days).
"Composing" indicators stop two people from drafting the same reply at the same time. Internal notes are visible only to your team, never to the customer. Failed-message banners surface for whoever's online to retry.
Mobile-first, install-anywhere
HiveThread is a Progressive Web App — install it from your phone's browser, get push notifications for new messages, reply on the go. No app store gates, no separate codebase, no compromises.
Push notifications are smart: if you're already active on desktop, your phone stays quiet. Inactive for 15 minutes with unread messages? You get a push. The lock screen shows the contact name and a preview, so you can decide whether to open the app.
See pricing
Three tiers, no per-seat fees. HiveThread is currently invite-only — join the waitlist for early access in your region.
View pricing