All prices in Australian Dollars, ex-GST. Monthly billing only.
Best for 1–2 person shops just getting started with multi-channel messaging.
For growing teams that care about reviews, response time, and richer analytics.
Built for the 10+ staff operation that needs unlimited team and per-agent insight.
Coming soon to your region. Join the waitlist below.
All tiers: $0.10 per SMS segment over your monthly cap. Charged on your next invoice.
| Feature | Starter $29 | Business $79 | Pro $149 |
|---|---|---|---|
| Channels | |||
| Web widget | ✓ | ✓ | ✓ |
| Facebook Messenger + Instagram | ✓ | ✓ | ✓ |
| SMS — 1 Australian number | ✓ | ✓ | ✓ |
| Multiple SMS numbers | — | — | Coming soon |
| SMS volume | |||
| Included segments / month | 150 | 500 | 1,000 |
| Overage rate (AUD / segment) | $0.10 | $0.10 | $0.10 |
| Inbox | |||
| Unified inbox + assignment + tags | ✓ | ✓ | ✓ |
| Internal notes | ✓ | ✓ | ✓ |
| Search | ✓ | ✓ | ✓ |
| Compose | |||
| Templates | 5 | Unlimited | Unlimited |
| Auto-responders | ✓ | ✓ | ✓ |
| Scheduled messages | 10 active | Unlimited | Unlimited |
| AI | |||
| AI suggestions (Claude Haiku) | ✓ | ✓ | ✓ |
| AI auto-reply (over confidence threshold) | ✓ | ✓ | ✓ |
| Knowledge base items | 25 | 250 | Unlimited |
| Knowledge base web scraping | — | ✓ | ✓ |
| Contacts | |||
| Tags | ✓ | ✓ | ✓ |
| Custom fields | 3 | 10 | Unlimited |
| CSV import / export · contact merge | ✓ | ✓ | ✓ |
| Analytics | |||
| Summary cards + volume chart | ✓ | ✓ | ✓ |
| Response time + team activity | — | ✓ | ✓ |
| Per-agent analytics | — | — | ✓ |
| Team | |||
| Team members | 2 | 5 | Unlimited |
| Audit log retention | 30 days | 90 days | 365 days |
| Reviews | |||
| Google + Facebook review monitoring | — | ✓ | ✓ |
| AI-suggested review responses | — | ✓ | ✓ |
| Review request campaigns | — | — | ✓ |
| Other | |||
| Mobile PWA + push notifications | ✓ | ✓ | ✓ |
| Email support | Standard | Standard | Priority |
| Early access | Waitlist | Waitlist | Waitlist |
HiveThread is currently invite-only while we onboard early customers in each region. Join the waitlist below to be notified the moment it opens in your country.
Your messages keep sending. Overage segments are tracked and billed at $0.10 each on your next invoice. There is no hard cutoff. You'll see a warning banner in the app once you cross 80% of your monthly cap.
Yes, any time. Changes are made from the in-app customer portal. Upgrades take effect immediately with a pro-rata charge for the remainder of the current period. Downgrades take effect at the next billing cycle.
No. HiveThread provisions an Australian SMS number for you on signup, on a sub-account dedicated to your business. You don't need to create or manage a separate Twilio account.
HiveThread is rolling out progressively across Australia, the United States, and Canada, with New Zealand and the United Kingdom to follow. Join the waitlist to be notified when it's available in your region.
Yes. There are no annual contracts and no termination fees. Cancel from the in-app customer portal; access continues to the end of the current billing period. Australian Consumer Law guarantees apply and are not excluded by our Terms.
If HiveThread isn't yet available in your country, leave your email and we'll let you know the moment it lands.
Coming soon to your region. Join the waitlist below.
Join the waitlist