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Simple monthly pricing

Same features.
Room for more conversations.

Choose the amount of texting your business needs. Calendars, reviews and your whole team are included in every bundle.

GST included

Calls is not available to add yet. You can compare the planned Australian monthly cost below.

New Calls purchases are planned for Australian businesses only. Calls is not available to add in the United States or Canada. Existing calling arrangements keep their agreed terms.

Small Business

For lighter monthly texting.

A$79 /month

GST included

150 outgoing SMS segments/month

All core features. Unlimited team members.

Monthly totalA$79

Choose Small Business

Medium Business

For regular conversations and reminders.

A$149 /month

GST included

500 outgoing SMS segments/month

All core features. Unlimited team members.

Monthly totalA$149

Choose Medium Business

Large Business

For a higher volume of customer texts.

A$249 /month

GST included

1,000 outgoing SMS segments/month

All core features. Unlimited team members.

Monthly totalA$249

Choose Large Business

Monthly billing. No annual commitment. No free trial. Prices follow your business country, confirmed during setup.

Included in every bundle

Everything your team needs to stay in touch.

  • One shared inboxSMS, website chat, Instagram and Facebook Messenger.
  • Calendars and remindersBook appointments from a conversation. Reminder texts use your allowance.
  • Google and Facebook reviewsMonitor and reply to reviews. Send review requests when your number is approved.
  • AI drafts and team toolsReply suggestions, contacts, templates, analytics and unlimited team members.
  • Payments by textPayment links and invoices through your own Stripe account. Processing fees apply.
  • One standard business numberAn eligible managed number is included. Carrier registration and optional resources may cost extra.

A few things to know

What counts as a text?

We count outgoing SMS segments, including reminders and review requests. A short plain-text message is usually one segment. Longer messages, emoji and some special characters can use more. Incoming texts do not use the allowance.

What happens when I use my allowance?

Extra usage starts off. We notify the owner at 80% and 100%. Sending pauses when the SMS allowance runs out, unless the owner has approved a separate maximum for extra SMS. Extra SMS costs 22c per segment in the selected currency. Calls has its own approval and limit. At the Calls limit, new outgoing calls stop and eligible incoming calls go to voicemail. An active call can finish, subject to the call-duration limit; any amount beyond the approved limit is covered by HiveThread.

How are call minutes counted?

Each connected customer conversation is rounded up to the next minute once. Ringing, declined calls and HiveThread voicemail do not use minutes. A connected call to a customer's voicemail does count. Calls are limited to 60 minutes each.

Do unused texts or minutes roll over?

No. Each paid monthly period has a new allowance. Unused amounts expire at the end of that period.

Can I change my bundle or cancel?

The account owner can review changes in Settings, then Billing on the web. The review shows the exact price and when the change takes effect. Upgrades take effect after successful payment. Adding Calls, when available for your account, also requires successful payment. Downgrades and removing Calls take effect at the next renewal. Cancellation stops renewal at the end of the paid period.

Are there any separate fees?

One standard managed number is included, subject to availability and verification. Carrier registration, porting or optional resources are disclosed separately before purchase. Payment processing fees go through your own payment provider. If you connect your own Twilio account, its messaging and calling costs are billed directly by Twilio; the HiveThread Calls add-on requires an eligible managed line.

What happens to my existing plan?

Your current price, billing period and allowances stay in place until you approve a change. Existing annual allowances keep their agreed period. See legacy terms and your saved billing details.