Get started

Never miss another customer message.

Meet HiveThread, the business texting platform that brings every text message, Facebook, Instagram and website enquiry into one efficient inbox. The easiest way to reply faster, save time, and turn every conversation into a five-star experience.

Get started See it in action
  • Flat pricing
  • No per-seat fees
  • Missed-call text-back included
  • Live in minutes

Your website chat is real texting.

A visitor asks a question through your website widget and it becomes an SMS conversation on their phone.
No one waits at the screen for a live reply, and no enquiry dies when the tab closes.

Inbox + New
EW
Emma Wilson
SMS · website widget
Is the teal couch still in stock?
2m
PS
Priya Singh
Instagram
Do you ship to Perth?
18m
LC
Liam Chen
SMS
Thanks, order received!
1h
MR
Mia Roberts
Messenger
Can I change my delivery date?
3h
EW
Emma Wilson
SMS · website widget
Emma
Hi! Is the teal 3-seater couch still in stock?
You · Sara
Hi Emma! Yes, the teal 3-seater is in stock and ships free to Melbourne. Want me to hold one for you?
Yes please, that would be great.
Write a reply…
Send

Powering everyday conversations for businesses.

AI that actually sounds like your brand.

HiveThread learns from your website, FAQs, and past replies, then drafts a suggested response that sounds like you. You read it, tweak it if you want, and send. By default, you approve each reply. Optional auto-send is a separate setting that stays off until you enable it.

AI-drafted replies, human approved
Is the teal couch still available?
AI suggested replyIn your voice
Hi! Yes, the teal 3-seater is back in stock and ships free to Melbourne. Want me to hold one for you?
Use suggestionEdit

Miss a call? HiveThread texts them back.

A missed call shouldn't mean a lost customer. Switch on missed-call text-back and HiveThread sends an SMS when a call goes unanswered, in your own words, so the conversation carries on in your shared inbox. Outgoing texts use your monthly allowance. Answering in the app, voicemail and forwarding are part of optional Calls when available for your account. Existing calling arrangements keep their agreed terms.

On every plan, in your own words

A built-in CRM for instant context.

Never ask "what was your order number again?" Every past message, internal note, and tag is there the moment a conversation opens. Merge duplicates and manage contacts without leaving the inbox.

History, notes, and tags in one panel
SK
Sarah K.
Repeat customer
[email protected]
+61 4XX XXX XXX
VIPWholesaleMelbourne

Internal note

Prefers SMS for order updates. Asked about wholesale pricing on cushions.

A calendar built into the inbox.

Book the job straight from the conversation. HiveThread texts the customer a confirmation on the spot and a reminder before the visit, keeps repeating jobs on the books, and gives each staff member their own colour and working hours. You can even see your appointments in Google Calendar, Apple Calendar or Outlook.

On every usage bundle

Instant connection, instant advantage.

Give your team the exact context they need for every conversation, synced across your channels and ready wherever they work.

iPhone Android Any browser on Windows & Mac
‹ EW
Emma Wilson
SMS · website widget
⋮
Emma · 4:25 pm
Hi! Is the teal 3-seater couch still in stock?
Sara · 4:31 pm ✓✓
Yes! It's in stock and ships free to Melbourne. Want me to hold one for you?
Emma · 4:33 pm
Yes please, that would be great.
AI Suggestion94%
Done! I'll hold the teal 3-seater for you. Can I grab your name and best contact number?
SendEdit first
Type your reply…
Inbox Contacts Team Reviews Reminders

Reply from anywhere.

Get push notifications and handle conversations on the go from the mobile app.

PS
Priya Singh
Instagram
Assigned to Sara
Priya · 2:14 pm
Hi! Do you ship to Perth, and do you offer wholesale pricing?
Internal note · only your team sees this
@Tom Priya's a wholesale lead, can you quote freight to WA before I reply?
TTom is typing
You · Sara · 2:16 pm
Hi Priya! Yes, we ship to Perth. Tom is putting a wholesale freight quote together now.
Write a reply…
Send

Built for collaboration.

Assign chats, leave private notes, and see who's typing so no one replies twice.

Actionable team insights.

Track conversation volume, watch average response times, and measure how your team is performing, all at a glance.

Analytics
Today7 days30 daysCustom
1,284
Conversations
▲ 12% vs last week
4m 12s
Avg first response
▲ 8% faster
92%
Resolved
▲ 3%
6
Active agents
 
Conversations by channel
SMS Messenger Instagram
Mon
Tue
Wed
Thu
Fri
Sat
Sun

What customers are saying

"We had client messages coming in through email via our old webform. Since switching to HiveThread on our website our leads have increased significantly, and the AI suggestions actually sound like our practice. The AI suggestions are a starting point, not a replacement, but they've cut our response times in half."
Sam P., Practice Owner
"Before installing HiveThread customers only had the option to call us and we were not always available, especially as a small business. With HiveThread we received more customer messages because it was easy for customers to click on the widget on the website to send us an SMS. The whole team sees everything, replies show who answered. The Google review monitoring alone is worth it."
Fia M., Owner

Same features. Choose your usage.

Calendars, reviews, AI drafts and unlimited team members on every monthly bundle. See pricing and optional Calls.

GST included

Small Business

For lighter monthly texting.

A$79 /month

GST included

150 outgoing SMS segments/month

All core features. Unlimited team members.

Choose Small Business

Medium Business

For regular conversations and reminders.

A$149 /month

GST included

500 outgoing SMS segments/month

All core features. Unlimited team members.

Choose Medium Business

Large Business

For a higher volume of customer texts.

A$249 /month

GST included

1,000 outgoing SMS segments/month

All core features. Unlimited team members.

Choose Large Business

GST included. Extra usage is off until the owner approves a limit.

Ready to let customers text you?

Available now in Australia, the US and Canada.

Get started Talk to us