Help centre
Find an answer below, browse by topic, or ask our AI assistant anything about HiveThread.
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- What is HiveThread and how do I get started?
- Is there a free trial?
- How do I invite team members and what can each role do?
- Can I use HiveThread on my phone?
- How do I connect Facebook Messenger and Instagram?
- Why does texting need verification before I can send?
- How long does approval take and how will I know?
- What can I do while my number is being verified?
- Can I use my existing business number?
- Why can I receive texts but not send them yet?
- How do conversations and assignment work?
- What are AI reply suggestions and how do I turn them off?
- How do auto-responders and business hours work?
- How do I block a contact, and what happens when someone texts STOP?
- What is the web chat widget and how do I install it?
- How do I book an appointment from a conversation?
- How do confirmation and reminder texts work?
- How do I see my HiveThread appointments in Google, Apple or Outlook?
- What are job types and staff availability?
- How do review requests work?
- How do I connect my Google Business Profile?
- Are there limits on how many review requests I can send?
- What plans are there, and what counts as a text?
- What happens if I go over my included texts?
- How do I change or cancel my plan?
- Is there an annual discount?
- Where is my data stored and who can see it?
- How do I export or delete my data?
- What if my customer asks me to delete their messages?
- My texts are not sending, what do I check?
- I am not getting notifications on my phone
- The chat widget is not showing on my website
Browse by topic
Getting started
What HiveThread does, how to set it up, and how to get your team and your phone connected.
5 questionsVerification and your text number
Why texting needs approval before you can send, how long it takes, and what you can do while you wait.
5 questionsInbox and channels
How conversations, AI drafts, automatic replies and the website widget work day to day.
5 questionsCalendar and appointments
Book jobs straight from a conversation, send confirmations and reminders, and see your day in your own calendar app.
4 questionsReviews
Replying to Google and Facebook reviews from your inbox, and sending review requests to past customers.
3 questionsBilling and plans
What each plan includes, how texts are counted, and how to change or cancel.
4 questionsPrivacy and your data
Where your messages live, who can see them, and how to export or delete data.
3 questionsTroubleshooting
The quick checks for messages that will not send, notifications that do not arrive, and a widget that will not show.
3 questionsStill need a hand?
Available now in Australia, the US and Canada.
Email our team or ask the AI assistant above and we will point you in the right direction.