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One unified inbox
Messenger, Instagram, SMS, and webchat in one place. Assignment, internal notes, search, and tags — everything you'd expect from a real team inbox.
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MessengerInstagram DMsSMSWebchat
One inbox for every customer conversation
Reply to Messenger, Instagram, SMS, and your website chat from one screen — with AI that sounds like you.
Built for the way local businesses really work
Three things every shop with 1–10 staff actually needs.
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AI that sounds like you
Suggestions trained on your knowledge base. Auto-reply when confidence is high. Drop in your FAQ and HiveThread learns to draft replies in your voice.
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Google + Facebook reviews
Monitor and reply to reviews from the same inbox. AI-suggested responses for unreplied reviews. One-click review-request SMS after a closed conversation.
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Local businesses with 1–10 staff who reply on phones, not desks.
Dental clinics
Retail
Real estate
Trades
Hospitality
What customers are saying
"We had client messages coming in through email via our old webform — Since switching to Hivethread on our website our leads have increased significantly, and the AI suggestions actually sound like our practice. The AI suggestions are a starting point, not a replacement, but they've cut our response times in half."— Sam P., Practice Owner
"Before installing Hivethread customers only had the option to call us and we were not always available, especially as a small business. With HiveThread we received more customer messages because it was easy for customers to click on the widget on the website to send us an SMS. The whole team sees everything, replies show who answered. The Google review monitoring alone is worth it."— Fia M., Owner
Three plans, simple pricing
All in Australian Dollars, ex-GST. See full feature comparison →
Starter
$29 / mo
150 SMS · 2 team · all channels · AI suggestions
Join the waitlistMost popular
Business
$79 / mo
500 SMS · 5 team · review monitoring + AI replies
Join the waitlistPro
$149 / mo
1,000 SMS · unlimited team · per-agent analytics
Join the waitlistReady to consolidate your inbox?
Coming soon to your region. Join the waitlist below.